EMAIL SUPPORTKnowledge Base

Looking for a little extra help? Submit a question to our Customer Support Team using the "Submit a request" form through the Knowledge Base.

Ask For Help

Our information-packed Knowledge Base includes a multitude of articles and videos that cover all of the how-tos and troubleshooting questions you could ever think of.

Knowledge Base

We love it when our customers submit requests for new features. If you have a new feature request or feedback about an existing feature, submit your request through the Knowledge Base.

Feature Requests

Your Procurify Resources

Your Procurify Resources

“The meetings and implementation with Procurify were easy. The Procurify team was always there for us, and we appreciated their positivity. The team was perfect.”

ENRIQUE SALGADO, GLOBAL IT MANAGER

GET THE FULL STORY

“The meetings and implementation with Procurify were easy. The Procurify team was always there for us, and we appreciated their positivity. The team was perfect.”

ENRIQUE SALGADO, GLOBAL IT MANAGER

GET THE FULL STORY

A Dedicated Team

Having a dedicated team responsible for your organization’s success means receiving proactive communications from a team with complete visibility into your customer journey. With the Procurify Success Team at your disposal, you’ll spend less time waiting for a response and more time feeling supported.

Working With Specialists

Our team brings years of world-class customer experience to your organization. From product training and technical support, to account setup and renewals & billing, the Procurify Success Team has the deep understanding and knowledge needed to guide you through your Procurify journey.

I found something broken/I’m having a technical issue with Procurify

  • Email success@procurify.comfor the quickest service, or, submit your support ticket through the Submit a Request page.

I don’t understand how to use a feature/how a feature is supposed to work

  • Search our Knowledge Base for the quickest results. If you can’t find what you’re looking for in our Knowledge Base, reach out to your Procurify Success Team through success@procurify.com

I need training on my user role within Procurify

  • You can find all of our Requester, Approver, Purchaser, Receiver, Accounts Payable, and Superuser training on our Liftoff Bundles page.

FAQ

Tomas

Technical Customer

Support Manager


Jenna

Senior Technical Customer

Support Advocate


Vanessa

Senior Customer

Support Advocate


Andrew

Customer

Support Specialist


Kim

Customer 

Support Specialist


Vuk

Customer

Support Specialist


Aditi

Senior Manager,

Client Services

Anthony

Customer

Support Specialist


I’d like to request a new feature/changes to Procurify

  • We love hearing your feedback! To submit a feature request, visit the Submit a Request page.

I need to change the way my domain (account) is set up

I need help with my API Set-Up

I need to pay an invoice from Procurify/I have questions about my invoice from Procurify

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Our comprehensive, self-led Liftoff training includes video bundles and interactive quizzes that cover role-specific training to help you be successful in your Procurify user role.

Liftoff

See what features we are currently working on, offer feedback on features that are in development, and subscribe to receive updates about upcoming features!

Product Roadmap

Our on-demand training webinars include training videos on the Request & Receive, Approval, and PO modules. Whether you’re new to Procurify or a tenured user, these are a great refresher.

Training Webinars

Welcome to your Procurify Resource Center! Here you'll find everything you need to be successful within the Procurify Platform. Don't forget to bookmark this page on your browser for quick reference!

Your Procurify Success Team

Meet your Procurify Success Team! This group of passionate individuals are here to ensure your organization has a successful journey with Procurify.